In a Tuesday interview with CNBC’s Jim Cramer, Salesforce CEO Marc Benioff said his company’s artificial intelligence program, Agentforce, is central to business.
“People don’t understand that Agentforce is part and parcel of Salesforce,” Benioff said, speaking to Cramer from Salesforce’s annual conference, Dreamforce, in San Francisco. “It is the core of every product we make now, it is the platform.”
Benioff suggested that the Agentforce platform has developed significantly since the company first introduced it a little over a year ago. The software helps companies use autonomous bots to perform tasks and is meant to increase efficiency. Benioff said Agentforce has “10s of 1000s of deployments, and those customers are all ready to get to another level of execution.”
Salesforce stock has suffered this year as investors look for faster revenue growth. Shares are currently down more than 28% year-to-date.
Cramer asked Benioff about concerns that “AI is eating software,” meaning that AI is negative for enterprise software outfits because companies could use generative AI to build their own software tools. Benioff pushed back against such a narrative, and he also named a number of major Salesforce customers including Dell, Williams-Sonoma and PepsiCo.
“Now’s the time that enterprise and AI are coming together to transform, to become new agentic enterprises,” Benioff said.
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